FAQ & Policies

General Policies

What payment methods do you accept?


IN PERSON: We accept cash, cheque (mailed or dropped off to us), credit card (depending on the location), e-transfer, and trade offers at our descretion. ONLINE: We accept most credit cards on our website, e-transfer, and cheques mailed or dropped off to us.




Can I cancel or reschedule my appointment?


Of course! Life happens and we get it. We would appreciate 24 - 48 hours notice for any appointment changes when possible, as anything short of that technically costs us money, but our clients and their lives are our #1 concern. We are happy to reschedule with you, or alternately, you can pass your ticket on to a friend. If a client continuously cancels, reschedules, or doesn't show up, we will... - not issue additional charges, because how backwards is that? - we don't generally offer refunds on events and services for no-shows or cancelations with less than 24 - 48 hours notice; but will consider them on a case by case basis. Please contact us for more information - and we reserve the right to refuse further service or refer you to another practitioner




Do you accept employment benefits/insurance?


Unfortunately, no. It would be lovely to have one day, but currently Herbalists in Canada do not qualify under any plan that we know of. However, if any of the posted prices, whether for our workshops, services, or events, are out of reach for you financially, please get in touch, as we largely operate on a pay what you can (PWYC) basis. For more info on that, click here. We also ocassionally look for volunteers to help out at certain events or with certain tasks in exchange for admission, products, and/or the like. It is in our experience that with all of our accessible options, insurance is not needed in order to access the services you need.




Are your services guaranteed?


PLANT WALKS: Our plant walks and workshops are guaranteed in the sense that we will show up and do what we have arranged with you. The only exception is if we have to cancel or postpone due to illness, weather, road conditions, or other pressing matters. If any money was paid to us on your behalf in advance of the service date, it would be refunded immediately, if not rescheduled with you first. HERBAL CONSULTATIONS: Results from our herbal consultations are not guaranteed for two reasons. One, we cannot guarantee, nor force (not that we'd want to) your compliance with the action plan. Two, every human body is different and responds differently to each and every remedy. We cannot guarantee the results of any herbs, food, fitness, or sleep recommendations. However, we would not recommend anything that is dangerous or risky to begin with, we only strive to help. For any condition out of our realm of expertise, we automatically recommend you see your medical doctor or other practitioners. It is important to keep in mind that we are Herbalists, not medical doctors and therefore cannot diagnose an illness or diesease; nor prescribe prescription medications. We can guide and educate on herbal usage and contraindications. Every person and their body is different from the next and we will work with you to create a health plan designed for your unique circumstances. Herbalists are here to match the right plants with the right people, under the right circumstances. If both of our honest effort does not reward positive results, we will find another solution together. Sometimes, this may include seeking the advice of a medical physician, naturopathic doctor, and/or other health care practitioners. We are connected with numerous health practitioners in broad areas of expertise and are happy to refer you should you want, or need, a recommendation. HERB OF THE MONTH CLUB: We guarantee to uphold all levels of membership and their perks to the point of expiry. Membership payments are non-refundable, unless we do not uphold our agreed upon terms, in which case we will voluntarily refund payments. We take strides to ensure prompt and diligent upholding of our claims with processes such as post scheduling and advanced filming to ensure delivery on time.




What is your return/refund policy?


PLANT WALKS & CONSULTATIONS: Plain and simple, if you are not satisfied with your service, we will refund your money. This is the case for all services we offer, including the sliding scale program. We have no interest in exploiting anyone and truly want to offer you an experience you want to return to time and again. HERB OF THE MONTH CLUB: All membership payments are non-refundable, unless we do not uphold our agreed upon terms, in which case we will voluntarily refund payments. We take strides to ensure prompt and diligent upholding of our claims with processes such as post scheduling and advanced filming to ensure delivery on time. Depending on the membership value you chose, some options automatically renew, so make sure you know what you are signing up for. Contact us with any questions.




What type of information do you collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.




How do you collect information?


When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be kept private and will never be sold.




Why do you collect personal information?


We collect such Non-personal and Personal Information for the following purposes: 1. To provide and operate our services 2. To provide our Users with ongoing customer assistance and technical support 3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages 4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services 5. To comply with any applicable laws and regulations.




How do you store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.




How do you communicate with your site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you through information you have given us, via email, telephone, text messages, and postal mail.




How can your site visitors withdraw their consent or modify stored information?


If you don’t want us to process your data anymore, or if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at wisewoodapothecary@gmail.com.




Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.





Herbalism Policies

What is an apothecary?


The term originally began as a way to describe a person in the community considered a healer; a person who dispensed medicines, offered advice, and even performed some simple surgeries. People would see the apothecary for advice on health issues as most hospitals were an expensive and/or long trip away, but also for local plant remedies often gathered from the clients own backyard or nearby areas. Fast forwarding many years, the word took on new synonyms like pharmacist and chemist, morphing the meaning further. It better described the advances in tools, technology and the precision that was required of crafting the medicines of the time. In modern times, with pharmacists and chemists separated into their own branches of expertise and apothecary becoming somewhat of an obsolete term, it has actually taken on yet another meaning. It has now shifted the focus from solely being on the person who makes medicines to the shops where such things are sold. It has also grown to be synonymous with herbs, herbalists, and herbal medicine. Wisewood Apothecary was named with these facts in mind. We try to represent both the person that uses natural medicines and the shop where such things are sold. DISCLAIMER: Wisewood Apothecary is not a pharmacy, nor does it offer any pharmacy related services. The information provided here is for educational purposes only and is not intended as diagnosis, treatment, cure or prescription of any kind. The decision to use, or not to use, any information is the sole responsibility of you, the individual. We recommend that you consult your primary health care provider before using alternative healing methods or products.




What is herbalism and herbal medicine?


Pronounced either "her-balism", or "er-balism", it is the most widely used system of medicine (and food) in the history of the world. It has been used throughout time in all societies, cultures, and religions, by people of all walks of life. Medical professionals, midwives, indigenous people, militaries, parents, seniors, and everyone in between - have been using plant medicine to treat ill health of the physical, emotional, mental, and spiritual levels for centuries. It is a medicine modality that is increasingly being validated by modern scientific investigation that seeks to map out the inner workings of the plant and it's interactions with the human body (usually referred to as phytotherapy). Many modern pharmaceuticals have been modeled on, or derived from the chemical components found in plants. Some examples being the pain medication Codeine, which was originally derived from opium poppy flowers- Papavar somniferum; Aspirin, which was originally derived from white willow bark - Salix alba; and Digoxin, a common heart medication, derived from the poisonous foxglove - Digitalis purpurea. While the western world has shifted their reliance on plant-based medicines more towards a dependence on pharmaceutical medications (only invented about 200 years ago) roughly 75% of the world still uses traditional herbal medicines in their current health care treatments and have been for thousands of years. Using plants as medicine provides significant advantages for treating a myriad of conditions, often with positive side effects rather than negative (though there are exceptions). Each individual species offers its own unique range of medicinal and therapeutic benefits that is unmatched in comparison to isolating single chemical components found within a certain one, which is commonplace is modern pharmacology. We are discovering more and more, in a scientific setting, that the whole plant aspect is essential, as synthetically recreating single compounds is proving disadvantageous to the general public (take consistent Asprin use, for instance). This is not to say that every herb is right for every person or that every pharmaceutical is not; it is important to match up the right people with the right medicine at the right time. The right medicine might be pharmaceutical, herbal, spiritual, social, physical, or even comitting to lifestyle changes. It is generally accepted that the more complex the illness is, the longer it takes to mend; and this is true with herbs too. Many people wait to see a Herbalist until they are too frustrated with conventional methods and by that point the practitioners work is much more difficult. Herbs are especially useful for the prevention of illness and disease, when used alongside healthy eating and solid fitness habits.




What is a herbalist?


A Herbalist is someone who studies, collects, and utilizes plants, generally in medicinal and edible ways. Though Canada does not currently have official regulations on who can and cannot call themselves a Herbalist, most serious students (not wanting to harm anyone) choose to invest their time, energy, and resources in as formal of an education, or apprenticeship as is available at the time. Check out our resources section for links! Some practitioners may also choose to register with organizations such as the American Herbalists Guild, which uphold their members to a high degree of quality. Many provinces across Canada have active herbal associations that are striving to protect and foster herbalism. Buying a membership with your local association will help to ensure the continued advocacy for herbal medicine within your province, and on the federal level. Check out: - Alberta Herbalist Association - Canadian Herbalist Association of BC - Canadian Council of Herbalist Associations - Herbalist Association of Nova Scotia - Ontario Herbalist Association Is there one we have not listed? Please feel free to get in touch and let us know! It is important to honour the people that legitimately earn their herbalist status through traditional community protocols in First-Nation, Chinese, Hindu, and South American cultures - to name a few. Some of these practitioners may be illiterate and have no formal education in a western sense at all and still be rightfully valued as a herbalist by their own community. This is actually how most modern knowledge on herbalism has survived all this time, it was passed down through the generations - through community participation, practice, and storytelling. DISCLAIMER: Herbalists are not medical doctors and therefore cannot diagnose an illness or prescribe prescription medications. They can guide and educate on herbal benefits and contraindications. Every person and their body is different from the next and they will work with clients to create a health plan designed for their unique circumstances. Herbalists also cannot guarantee their client's level of commitment or participation necessary to achieve the desired results. If their honest effort does not reward positive results, they will work together to find another solution. Sometimes the solution may include seeking the advice of a medical physician and/or other health care practitioners.




How can herbal medicine help me?


Depending on the person and the plant, herbs can be used to prevent disease, treat disease, and/or maximize health potential. Herbalists are here to guide you to the right herbs that have been shown to effectively handle conditions such as: Asthma, respiratory illness and infections Colds, flus Cuts, bumps, bruises Eczema, psoriasis, acne Emotional support during difficult times, help the body adapt to stress Heartburn, indigestion, diarrhea, constipation, gas, bloating, trouble digesting food Overall immune support, whole body health, tonfying PMS, menopause support, fertility awareness, PCOS, infertility, UTI’s, yeast infections Recovery from surgery, chronic pain Sleep issues like insomnia, poor sleep quality, frequent waking Support for seizures, MS, insulin resistance, IBS, chronic fatigue, fibromyalgia, migraines, and others Support with overcoming alcohol, drug, and smoking addictions Many common plants are considered very safe for consumption, some are even everyday foods for us, such as garlic. If you are unsure, take classes known to be reputable in the herbal medicine community around you (a Google or Duck Duck Go search helps) or work with a trustworthy practitioner that you feel comfortable with to access the resources you need.




Will this particular herb work for me?


All medicine, particularly herbal medicine, is an art as well as a science, one that Indigenous people of our world know best. Not every plant is right for every person and every condition. It is because of this that no one person can always automatically know what is the absolute best selection for every individual - this is even the case in allopathic medicine. Finding the correct combination comes with thoroughly researched (from credible sources) self-experimentation, or under the guidance of a herbalist in a clinical or consultation fashion, in addition to speaking with your medical doctor. Results depend entirely on your willingness to work on your own healing. In fact, it comes down to how much assistance you would like to give your body trying to naturally heal itself - as it was designed to do (for the most part). We can help guide you to the safest herbs for you, but we cannot make you to take them (nor would we want to), or give you a magic tea to wash it all away, or offer you a one-time-cure-all-pill. Healing of all kinds takes dedication and perseverance, not just when dealing with herbal medicine. DISCLAIMER: Wisewood Apothecary is not a pharmacy, nor does it offer any pharmacy related services. The information provided here is for educational purposes only and is not intended as diagnosis, treatment, cure or prescription of any kind. The decision to use, or not to use, any information is the sole responsibility of you, the individual. We recommend that you consult your primary health care provider before using alternative healing methods or products. We make no health claims with any of our products and do not guarantee any results. We also cannot guarantee your level of commitment to herbal protocols that are chosen, therefore what results may transpire.




Can herbs be used with medications/prescriptions/vitamins?


The answer is both yes and no! Certain herbs can be used in conjunction with certain prescriptions/medications/nutraceuticals, for certain conditions, in certain people, and at certain times. Sound complicated? It really is. That is why it is essential to verify with your medicial doctor AND chosen herbalist before starting a new herbal regimen, especially if you are on both prescription/non-prescription mediciations, taking vitamins/minerals, or taking recreational drugs. Many people do safely and successfully implement complementary herbs with their medications, but also people who do not. Certain herbal medicines require a lot of oversight and observation by qualified practitioners, such as herbalists, to ensure the client is within the safe parameters of use. There are also herbs that are purely nourishing and can be liberally taken with a myriad of medications; herbs that work together with medications, mitigating its negative effects, such as loss of appetite; herbs that are poisonous when taken at the wrong dosage, time, or by the wrong person; herbs that can be passed on to an infant via breastmilk; and herbs that can increase a medications efficacy, or cancel it out, which casues obvious problems. The same can be said when combining herbal medicines with vitamins, minerals, caffeine, alcohol, and recreational drugs, including cannabis (which can be used recreationally or medicinally, depending on the person and circumstances). This is all especially true for those recovering from surgery, those that are managing chronic illness or chronic pain, those that are immunocomprimised, along with those that are pregnant or breastfeeding, seniors, and children. DISCLAIMER: Wisewood Apothecary is not a pharmacy, nor does it offer any pharmacy related services. The information provided here is for educational purposes only and is not intended as diagnosis, treatment, cure or prescription of any kind. The decision to use, or not to use, any information is the sole responsibility of you, the individual. We recommend that you consult your primary health care provider before using alternative healing methods or products. We make no health claims with any of our products and do not guarantee any results. We also cannot guarantee your level of commitment to herbal protocols that are chosen, therefore what results may transpire.





Plant Walk Policies

Do you provide taste samples?


Sometimes! If the location, abundance say yes





Workshop Policies

What do you teach?


that depends on what you want to learn!





Shop Policies

How do I get a refund?


that depends on the circumstances